Rua Itororó, 3 – 3° andar
11010-071 – Santos-SP – Brazil

Telephone +55 13 4009 9550

Direct telephones find a contact

General email

Direct emails find a contact

Our offices are open Mondays to Fridays from 08:30 to 12:00 and from 14:00 to 18:00. Any matter requiring attention outside office hours should be communicated through our after hours numbers. In case of communication difficulties, please contact our Rio de Janeiro office.

After office hours
Ricardo Martins +55 13 997 626626
Mauricio Alves +55 13 997 506654
Rogerio Martins +55 13 996 407097
Rodrigo Nascimento +55 13 982 183965
Carlos Augusto +55 13 997 971694


  • Assuranceforeningen Gard – gjensidig
  • British Marine Managers
  • China Shipowners Mutual Assurance Association
  • Hanseatic Underwriters
  • International Transport Intermediaries Club Ltd. – ITIC
  • The Japan Ship Owners’ Mutual Protection & Indemnity Association
  • The London Steamship Owners’ Mutual Insurance Association Ltd.
  • Noord Nederlandsche P&I Club – NNPC
  • The North of England P&I Association Ltd.
  • Schwarzmeer Und Ostsee Versicherungs-Aktiengesellschaft – SOVAG
  • The Standard Steamship Owners’ P&I Association (Bermuda) Ltd.
  • The Steamship Mutual Underwriting Association (Bermuda) Ltd.
  • Through Transport Mutual Insurance Association Ltd. – TT Club
  • The United Kingdom Mutual Steam Ship Assurance Association (Bermuda) Ltd.
  • The West of England Ship Owners Mutual Insurance Association (Luxembourg)

Our Staff

  • Management


    Director - Senior Claims Executive

    Office: +55 13 4009 9551
    Mobile: +55 13 997 971694

    Started in shipping business in 1969 as a boarding clerk in a traditional shipping agency owned by a British family in Santos, having subsequently managed the agency’s claims department until 1975, when he moved to Rio de Janeiro to commence his career in P&I as office manager of a correspondents firm in that port. In 1978, Carlos returned to Santos to take the same position at Proinde. He holds a Law degree and regularly participates in papers and debates with law and business administration students. Deals with all types of P&I, H&M and FD&D matters having attained extensive expertise in handling of pollution and high profile casualties in over 40 years as a professional commercial correspondent. He also assists our principals in their education and marketing strategies in the country.

    Direct email:

  • Management & Claims Handling


    Managing Director - Senior Claims Executive

    Office: +55 13 4009 9552
    Mobile: +55 13 997 626626

    Following company’s policy of recruiting staff at an early age, he was admitted in 1987 as an apprentice and after taking training as a correspondent in leading P&I Clubs in Norway and England, he became a partner of the company in 1995. A qualified container surveyor, he is a Law graduate and handles all types of P&I, H&M and FD&D claims. Ricardo is responsible for coordinating company’s loss prevention initiatives and editing our publications.

    Direct email:

  • Operations & Claims Handling


    Director - Claims Executive and Head of Operations

    Office: +55 13 4009 9553
    Mobile: +55 13 997 506654

    Joined in 1993 after reading two years of Mechanical Engineering. Graduated in both Business Administration and Law. He manages the loss prevention surveys on steel products and other commodities and retains particular expertise in handling of stowaways and personal injury cases. Mauricio was appointed a partner of the company in 2008.

    Direct email:

  • Operations & Claims Handling


    Claims Executive - Operations Assistant

    Office: +55 13 4009 9555
    Mobile: +55 13 99640 7097

    He joined us in 1995 and performs cargo surveys and handles a variety of P&I and FD&D claims. Rogerio assists the loss prevention staff and is also responsible for the IT initiatives of the company including its case filing databases and this website.

    Direct email:

  • Operations & Claims Handling


    Assistant Claims Executive - Operations Assistant

    Office: +55 13 4009 9554
    Mobile: +55 13 98218 3965

    Rodrigo holds a certificate in Ship Operations by the Lloyd’s Maritime Academy and a degree in Logistics. After few years living in the UK, he returned to Brazil in 2009 and joined a local shipping agency, where he worked as a boarding clerk and later as operations manager, prior to joining Proinde in early 2017. He handles P&I claims and assists in the company’s loss prevention initiatives and operational matters.

    Direct email:

  • Claims Handling


    Assistant Claims Executive

    Office: +55 13 4009 9557

    Graduated in Business Administration with specialization in Foreign Trade, Gabriela is concluding her master’s degree in Business Administration with emphasis in agribusiness. She worked for traditional trading companies before joining Proinde in early 2017 to manage our billing system and provide support to the claims handling staff.

    Direct email:

  • Claims Handling


    Claim Handling Trainee and Office Assistant

    Office: +55 13 4009 9558

    She holds a bachelor’s degree in Business Administration and joined the firm in 2016. Gabriela takes care of the office documentation and filing systems and provides secretarial services to the claims handling staff.

    Direct email:

  • Operations


    Cargo Checker

    Office: +55 13 4009-9559

    Simpson was born in Canada and joined the office in 1996 and following a stint in the hotel industry he returned to the firm in 2005 to join the loss prevention team dedicated to cargo surveys.

  • Operations


    Cargo Checker

    Office: +55 13 4009-9563

    Daniel joined the loss prevention team in 2010 following eight years of experience as a cargo loading controller and port tally clerk in a local steel product terminal. He conducts preventive cargo surveys and manages the company’s Internal Accident Prevention Committee (CIPA).

  • Operations


    Cargo Checker

    Office: +55 13 4009 9562

    He holds a degree in Logistics and has previously worked as a port tally clerk and port operations’ technician before joining our Operations’ department early in 2017 to conduct cargo surveys.

  • Office Administration


    Finance and HR Manager

    Office: +55 13 4009 9559

    Edvaldo is a qualified Accountant and manages the company’s financial accounting and human-resources departments to ensure compliance with labour laws and employment standards. He joined us in 2007 as an independent accountant and in 2012 was employed to become our in-house Finance and Human Resources manager.

    Direct email:

  • Office Administration


    Administration Manager

    Office: +55 13 4009 9558

    She is a graduated journalist and was admitted in the firm in 1986. Sandra is responsible for  the office day-to-day administration and accounting and also provides secretarial services to the company’s management.

    Direct email:

  • Office Administration



    Office: +55 13 4009 9550

    Alexia joined Proinde as an apprendice and manages the reception desk. She assists in the office administration.

Main Office | Santos

Rua Itororó, 3 - 3rd floor
11010-071 - Santos, SP - Brazil

Telephone +55 13 4009 9550

Rio de janeiro

Av. Rio Branco, 45 - sala 2402
20009-003 - Rio de Janeiro, RJ - Brazil

Telephone  +55 21 2253 6145


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Telephone  +55 81 3328 6414


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Telephone  +55 92 3307-0653


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Telephone: +55 27 3337-1178


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Telephone: +55 71 3242 3384