About us
What We Do
We primarily serve as commercial correspondents for P&I (Protection & Indemnity), H&M (Hull and Machinery) and FD&D (Freight, Detention and Demurrage) mutual associations, as well as other marine insurers. Our services encompass complete claim and defence management, marine and cargo surveys, and incident investigations – in a practical, reliable and knowledgeable manner. Additionally, we also provide tailored claim management and advisory services for leading shipowners and transport operators.
While we are not a branch of the Clubs nor their agents—meaning we cannot accept legal proceedings on their or their members’ behalf—we act as their eyes and ears in the regions we serve. We keep them informed of regional developments, industry practices, loss prevention initiatives, and marketing opportunities that impact their Members’ activities.
In today’s evolving and litigious environment, the range of claims and disputes faced by carriers can be extensive. We are prepared to assist wherever needed, providing support 24/7, 365 days a year.
Although comprehensive hands-on experience is invaluable for a correspondent, we place significant emphasis on continuous training and education of our staff – the most valuable resource we possess. By maintaining close contact with the clubs and ship operators we serve, we benefit from their extensive global insights and knowledge exchange. To offer our principals an integrated, unbiased service, we also collaborate and coordinate with trusted fellow correspondents at key Brazilian ports and abroad.
Given the troubleshooting nature of our work, our daily routine can be rather demanding. We are often called upon when situations have escalated or when there is an imminent risk of loss. Operating under tight time and commercial pressures, we act swiftly to prevent or minimise costs and damages for our principals.
Indeed, a P&I correspondent would be the last person a shipowner or a Master would think of when operations go smoothly. Nevertheless, our work is highly rewarding – handling complex cases, facing challenges head-on, and the opportunity to meet professionals from diverse nationalities and cultures, building lasting friendships across the global shipping and insurance industry.
Boredom is a concept we do not know. Serving Brazil’s busiest ports and managing a wide array of issues faced by shipowners and charterers, we handle incidents such as arranging the landing and repatriation of stowaways, negotiating cargo shortages, resolving stowage disputes, overseeing legal actions for vessel arrests, and investigating accidents such as container falls, stevedore damages, in addition to the day-to-day handling of cargo claims. Critical events such as an oil spill or a medical evacuation of an ill crew member can make for a busy correspondent’s week.
