About us
Our Services
We aim to deliver a first-class, tailor-made service to our clients, meeting their needs and expectations through permanent training, continuous improvements in ICT, and, above all, loyalty and reliability.
By managing hundreds of varied cases annually, we have gained considerable expertise in the practical and legal aspects of the hazards affecting carriers in today’s complex shipping industry. Our staff perform most survey work internally, adhering to strict quality controls, including peer and Senior Management reviews.
When external expertise is required, we rely on a well-established network of lawyers, surveyors, and specialists. We select the most suitable professionals for each incident – prioritising specific expertise over in-house options where necessary – to ensure that all activities are economically justified and service performance is closely monitored.
Key Services & Capabilities
- Immediate Response & Availability: 24/7 assistance for P&I, Defence, and Hull matters with timely acknowledgement of instructions and after-hours and weekend duty rosters.
- Claims Control & Management: Investigations and handling of all claim categories, supported by mandatory conflict-of-interest checks.
- Surveys & Inspections: Marine and cargo surveys providing unbiased reporting and technical judgement.
- Crew Medical Assistance and Repatriations: Assistance with injury, illness, or death, and the repatriation of off-signing crews and stowaways through established global diplomatic channels and air carriers.
- Regulatory Liaison & Advice: Expert guidance on fines and disputes through our institutional relationships with harbour masters, customs, health and immigration authorities.
- Financial Security: Provision of security and letters of undertaking (LoU) to local claimants and authorities, subject to prior express authorisation and backing of our principals.
- Contingency Planning: Maintaining robust plans for managing business disruptions and catastrophe recovery to ensure service continuity and operational resilience.
Compliance & Ethics
All services are performed in strict adherence to our Code of Ethics and Business Conduct. We maintain a zero-tolerance policy towards bribery and corruption. Any concerns may be reported anonymously via our Whistleblowing Channel.
Professional Indemnity Insurance
PROINDE® is a member of the International Transport Intermediaries Club (ITIC). We maintain comprehensive professional indemnity insurance through ITIC, a leading global mutual insurer dedicated to transport professionals. This cover protects our clients against errors, omissions, and professional negligence. Specific policy details and current certificates of entry are available to clients upon written request.
