About us
What We Do
We primarily serve as commercial correspondents for P&I (Protection & Indemnity), H&M (Hull and Machinery) and FD&D (Freight, Demurrage and Defence) mutual insurance associations (“Clubs”), as well as other marine insurers. Our services encompass comprehensive claim and defence management, marine and cargo surveys, and incident investigations – delivered in a practical, reliable, and knowledgeable manner. Additionally, we provide tailored claim management and advisory services for leading international shipowners, operators, and charterers.
While we are not a branch of the Clubs and insurance service providers nor their agents – meaning we cannot accept legal proceedings on their or their members’ behalf – we act as their ‘eyes and ears’ in the vast region we serve. We keep them informed of regional developments, industry practices, loss prevention initiatives, and marketing opportunities that impact their members’ activities.
In today’s evolving and litigious environment, the range of claims and disputes faced by carriers can be extensive. We are prepared to assist wherever needed, providing support 24/7, 365 days a year.
Although comprehensive hands-on experience is invaluable for a correspondent, we place significant emphasis on continuous training and education of our staff – our most valuable asset. By maintaining close contact with the Clubs and other clients we serve, we benefit from their extensive global insights and knowledge exchange. To offer our principals an integrated, unbiased service, we also collaborate and coordinate with trusted fellow correspondents at key Brazilian ports and abroad.
Given the troubleshooting nature of our work, our daily routine can be demanding. We are often called upon when situations have escalated or when there is an imminent risk of loss. Operating under tight time and commercial pressures, we act swiftly to prevent or minimise costs and damages for our principals.
Indeed, a P&I correspondent is often the last person a shipowner or a shipmaster would think of when operations are running smoothly. Nevertheless, our work is highly rewarding; we handle complex cases, face challenges head-on, and enjoy the opportunity to meet professionals from diverse nationalities and cultures, building lasting friendships across the worldwide shipping and marine insurance industries.
Boredom is a concept we do not know. Serving Brazil’s busiest ports and managing a wide array of issues, we handle incidents ranging from the landing and repatriation of stowaways, assisting crews in public, to resolving stowage disputes and overseeing legal actions concerning ship arrests. We investigate accidents such as container falls, stevedore damage, and customs fines, alongside the day-to-day handling of cargo claims. Critical events such as an oil spill or the medical evacuation of an ill or injured crew member are all part of our routine – weekdays, weekends, and holidays alike.
Learn more about Our Services.
